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How to Fix iTunes Errors 4014/4013 – Can’t Update My iPhone

Advanced technology can be such an amazing enhancement to your life. At the same time, the technological devices you use every day can also cause you a lot of frustration. One common frustration experienced by iPhone users around the world is, not being able to update the software successfully, because an error presents itself during the process.

When you connect your iPhone to iTunes to start a software update, you sometimes will encounter an error. The two errors this article focuses on are 4014 and 4013. There are some things you can try to resolve the issue your phone is having, on your own. As with any technological problem, the issue may go deeper than what you can deal with, but it’s worth trying some steps, in an orderly fashion, to see if you can get it taken care of.

Start simple.

Problems with any kind of technology can often turn out to be something really simple. You may have even just overlooked something. The best things to start with, are the simple things. So check these things first:

  • Is your iPhone battery too low?
  • Does your iPhone have, at least, 1 gigabyte of available storage space?
  • Have you updated to the most recent version of iTunes?
  • Is your computer updated?

What do you do next?

If, after you check all of the things mentioned above, the problem persists, then you need to move on to other potential causes of the issue. Errors 4014 and 4013 can be caused by a bad cable, or a port that’s not functioning properly. You also may be experiencing a bad WiFi connection. Below are some things to try that will address any of these issues, and hopefully get you back on track with updating your iPhone.

If you’re attempting to update through WiFi…

You’re WiFi network could be the culprit. Sometimes you’ll have a weak signal, so the connectivity is poor. The connection might jump on and off on you. If that happens when you’re trying to update your iPhone, it will disrupt the process, and then you’ll get the 4014/4013 error.

You can try taking your phone, or your computer off of WiFi, and then putting it back on to see if you can establish a better connection. If that doesn’t work right away, try again at a later time. There may be a problem with the service that will be corrected if you wait. Or, if you have another available network, you may want to just try using a different one.

Check the cable or the port you’re using.

Sometimes ports go bad. The port you’re using to connect your phone to the computer may not be functioning properly. Try switching the cable to another port. If that doesn’t make any difference, try switching out the cable altogether. The problem could be that the cable has gone bad.

iPhone may need rebooting.

Our devices can get hung up on themselves sometimes. A quick reboot can help to smooth out some kinks. To try this, remove the cable from your iPhone. Then, push the Home button and the sleep/wake button at the same time, and hold them. It should take around ten seconds to start the reboot. For iPhone 7 and 7 Plus, the process is a little different. Instead of the Home button, you’ll push the decrease volume button. Once the reboot has finished, attempt to do the update again.

Make some room.

As mentioned above, your iPhone may not have enough available storage to complete the update. You need to go through and find ways to free up some storage. Of course, you can delete any unwanted apps, and anything else you don’t need on the phone. If you don’t want to delete things you have stored, you can refer to guides on the web for how to make space without deleting anything.

Make a fresh start.

Try choosing restart on your computer. Also, you can reset the settings in your phone. Go to Settings. Choose General, then scroll down to Reset, and then Reset All Settings. Sometimes all you need is to start over from the beginning to get something to work.

Third party help: dr.fone – repair option.

So, you’ve tried everything we’ve discussed already, and nothing has worked. Now what do you do? There are third party applications out there for these situations. One of the most reliable companies for helping with error 4013, without the risk of losing your stored data, is dr.fone – repair option. Its parent company, Wondershare Technology, has been recognized by Forbes magazine for its reliability and its work in the technology industry.

Follow the steps here for correcting error 4013 on iPhone, with dr.fone:

  1. Open dr.fone, then choose the “Repair” option.
  2. Once you’ve connected your iPhone to your computer, choose “Start” from the screen prompt.
  3. Your phone’s details will come up; you’ll then choose “Next.”
  4. Now, you need to enter DFU mode to boot up your iPhone. This is done by holding the Home button and the Power button at the same time for ten seconds. Keep holding the Home button, but let go of the power button. Continue holding Home until you’re notified that DFU mode has been reached.
  5. Choose the appropriate iPhone model from the drop-down menu. The most recent firmware version will then be auto-populated by dr.fone. Then choose “Download.”
  6. When the download is complete, choose “Fix Now” to start the process of repairing your iPhone.
  7. After the process finishes, the error 4013 will be fixed, and your iPhone will be updated. Simply restart your phone and proceed with your usual use, with all of your data still safe and sound.


Hopefully, if you’re reading the end of this article, one of the suggestions from above has solved your Error 4014/4013 problem. In most cases, the issue is something fixable with one of these, somewhat, easy to perform solutions. If you stay calm, and run through the steps, in an organized fashion, you’ll most likely get your iPhone up and running, with the updated software, in no time.

If, in the unlikely event, none of the solutions in this article work, reach out to Apple. They will have to look deeper into the problem for you, and give you direction for how to fix the issue.

Regardless of what method ends up working for you to rid your iPhone of the 4014 or 4013 error, we hope this article provided you with the guidance you needed to get there. If you have any additional questions, please feel free to reach out to us.

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