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How to Fix the “iTunes Has Stopped Working” Error?

Several users have been reporting an issue where iTunes is crashing on Windows devices. In some cases, people could connect just fine with iTunes, but they could not connect to the store. Instead, they would receive the error “iTunes has stopped working.”

If you are also having this problem, or having pop-ups that say things like ‘iTunes will not open’, ‘iTunes does not respond’, or “iTunes quits unexpectedly,” here are a few ways for you to fix the problem. Go through each step until you can use iTunes again.

Check the iTunes Version

Sometimes the only issue is not having the latest version of iTunes. You can download the most recent version of iTunes on the following systems:

  • Windows 7 or later Windows version
  • Windows XP and Windows Vista 32-bit
  • Windows Vista 64-bit

Look for A Particular File

On your computer, go to the following file: C:\Program Files (x86) \Common Files\Apple\Apple Application Support. Once you have found this folder, look for the QTMovieWin.dll file and then paste it into one of these locations: C:\Program Files\iTunes (32-bit) or C:\Program Files (x86) \iTunes (64-bit).

Use Control Panel

Another option is to repair the Bonjour file.

You can find it by going to Control Panel, then selecting “Add or Remove Programs.” Here, look for Bonjour. Click on it and select either Repaid if you are on a Windows XP or Programs and Features on later Windows devices.

Select Bonjour once more, click on Change, and then select Repair. Repairing Bonjour may help to fix your iTunes problem.

Reset the Cache

To do this, you open iTunes and then select the Edit Menu. Click on Preferences. Go to the Advanced menu and select Reset Cache. Once you have done this, sign out of iTunes entirely then sign back in. For an additional measure if you want to take it, close the application entirely and then open it back up to sign in again.

Remove iTunes

If the other tricks so far have not worked, your best option is to completely uninstall iTunes and then reinstall it. When you do this, make sure you go to Control Panel, then select Add or Remove programs on Windows XP or Programs and Features on later versions to uninstall the following programs:

  • iTunes
  • Apple Software Update
  • Apple Mobile Device Support
  • iCloud
  • Bonjour
  • Apple Application Support 32-bit
  • Apple Application Support 64-bit

Once you have done this, restart your computer. When it loads back up, download the latest version of iTunes and re-install it.

Delete a File

On your computer, open either C:\Program Files\iTunes (for 32-bit) or C:\Program Files (x86) \iTunes (for 64-bit). Once you have this open, look for a file that is called iAdCore.dll. If you find the file, delete it. Repair iTunes by going to the Programs and Features menu on computers after Windows Vista and select iTunes. Select the Repair or Add or Remove Programs for Windows XP and click on iTunes again. Finally, select Change, then Repair.

Disconnect your iOS

If you have an iOS device connected to your computer, make sure to remove all of them from your computer. If having the devices removed fixes your situation, there is a good chance you will need to update you iOS devices to the latest version.

Remove iTunes Plug-Ins

In order to remove any plug-ins for iTunes, you need to go to C:\Documents and Settings\[yourusername]\Application Data\Apple Computer\iTunes\iTunes Plug-ins on Windows XP or C:\Users\[yourusername]\App Data\Roaming\Apple Computer\iTunes\iTunes Plug-ins on systems after Windows Vista. If there are files in this folder, make sure you move them to your desktop. Launch iTunes to see if this helped to fix your problem.


Hopefully one of these several tips and tricks worked for you. If not, check out your computer software and make sure it is compatible with iTunes. If all else fails, connect Apple support for help.

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