Mac is a preferred type of PC for many users, and for good reason. It includes many no-cost apps to track productivity, has a reliable operating system, and has a user-friendly interface. However, just like any other operating system, or any product for that matter, it can experience problems. What should be done in order to figure out what the problem is, and how to fix it? First, don’t panic, take a deep breath, and consider these suggested tips and tricks to working towards a solution.
One problem that Mac owners encounter is that they cannot access the app store for Mac. Owners say they noticed the occurrence after running updates on their Mac electronics. This is the warning they received:
“Unable to Access the App Store”
What exactly does this mean?
If you cannot reach the Mac App Store from either your iPad or iPhone, read this article: https://www.mactip.net/fix-cant-connect-to-the-app-store/. It goes through the steps to take if your Mac won’t perform basic functions.
Why Won’t My Mac Access the App Store?
Here, we suggest a 9-step troubleshooting process to try on your own before reaching out to Apple.
Check the Various Systems
1. Check that you are connected to the internet. Then, try to pull up websites in different browsers. If they won’t pull up, try these ideas:
a. Turn off your router or modem. Turn it back on and try again.
b. Turn off your Mac. Turn it back on and try again.
c. Switch the Wi-Fi off and on.
2. Check that Apple’s servers are functioning properly by going to their system status website. As you will see, the status website will say that the app store has finished its maintenance, and that a small percentage of Mac users experienced the issue. Users have been unable to access the Mac App Store, as well as other apps from Apple. If you are not experiencing this problem, keep reading.
Check Your Programs
3. Next, start up iTunes. Go ahead and sign out of your iTunes account, then back in again.
4. From your Mac, open the App Store. Choose the “Store” option, then sign out of the account, then back in again.
5. Don’t allow proxy or VPN to connect you to the internet. Try that and see if that helps.
Update and Adjustments
6. If none of the above tips have worked so far, it may be time for a system update. Most likely you are using macOS Mojave. Navigate to the system preferences, then software updates. Choose to check for any possible updates. Run the newer version of software, if they are available.
7. Another adjustment that may need to be made is the date and time. You can verify this under the system preferences, then the date and time option. There is also an option to have the time and date set on its own, so that you don’t have to try this step if you need to troubleshoot your Mac later.
Another App to Try
8. From your computer, complete these items:
a. Utilize the Keychain Access app (choose applications, then utilities, then keychain access).
b. Choose system roots.
c. Double-click on DigiCert High Assurance EV root CA.
d. Choose Trust to allow the root.
e. Alter “When using this certificate” from “User System Defaults” to “Never trust”.
g. Once your computer is back on, repeat these instructions to change “When using this certificate” to “Use system defaults”.
If All Else Fails
9. Lastly, if the above attempts have not solved the problem, try this:
a. Pull up “Finder”.
b. At the top, you will see “Go”, then “Go to folder”. Type this in:
d. Choose “Go”.
e. Remove the following: “crlcache.db” and “ocspcache.db”. Your password may be needed.
Still not working? Contact Apple.
Mac products are fast, reliable, and generally great products. But with anything, problems can occur. Luckily, finding a solution is fairly-simple and quick. It is suggested that users start with the first troubleshooting option, and work their way down the list, if needed. Doing so will get the Mac iPad, Mac Book, or other Mac device, up and running smoothly again. Happy troubleshooting!