Some people don’t necessarily access their Gmail accounts through their Mail App. Most go to their browsers like Safari to access Gmail’s web version. This can be done by opening Safari, and entering the words “gmail.com” on one’s iPhone or iPad. However, some of the time, the user may see a blank white loading page instead of their standard mails.
This situation can be frustrating especially if you are waiting for an important email. You can try the following steps if Gmail is not working on your iOS or you are being redirected to a blank page.
You might experience the same problem with your Gmail app. Here are some tips to help you resolve the problem.
1. Clear your Browser’s History and Cookies
This can be a solution that works most of the time. You can clear your browser from thousands of caches, histories, and cookies that are not needed on your iPhone. In order to do this:
- Go to the Settings of your iPhone or iPad
- Go to Safari
- Scroll Down to the Very Bottom
- Tap on Clear History and Website Data
2. Close the Safari App and Open it Again
- If you have iPhone 8 and earlier versions, simply double tap the home button. Search for the Safari App and swipe it upwards. Re-open the app again and try to access your Gmail account.
- If you have an iPhone X or iPhone XS, you can simply swipe upwards. Go to the Safari preview and press the (-) icon.
3. Restart your Device
Sometimes, restarting your device can solve a lot of issues. Go to your Settings. Tap General, Scroll Down and tap Shut Down. Wait for a few seconds before turning on your device again.
4. Make sure to have an Up-to-Date iOS version
You can tap on Settings, then General, and then go to Software Update. F you don’t have the latest Update, simply download it.
5. Disable Gmail Labs
Open the following link on your Safari or Google Chrome: https://mail.google.com/?labs=0. If your Gmail is able to load on the browser, disable your Gmail Labs. To do this, follow these steps:
Go to Gmail>click Settings>Choose Labs>Disable>Save Changes
If you are still having trouble accessing your Gmail, try to use other devices. You can also check if you have an internet connection. If your Gmail is not working, try to open other Gmail accounts. If there’s a problem with the first account, try to contact Google Support. You can click this link here to describe your issue.
A strong and stable internet connection can make you access your Gmail in no time. However, if the issue is with your device, contact Apple Support after doing the above troubleshooting steps. Make sure that your time and date is correct.
If an Apple representative can’t help you over the phone, take a trip to an Apple Store outlet near you. They have more tools that can help troubleshoot your device.